About
Highly resourceful and solutions-driven professional with over 5 years of combined experience as an IT Support Specialist and Community Manager, excelling in both remote and on-site capacities. Proven ability to optimize digital platforms, enhance user retention by improving onboarding processes, and reduce system downtime by over 30% through proactive IT maintenance. Adept at fostering vibrant online communities and ensuring seamless IT operations across dynamic environments, including startups and educational institutions.
Work
DDON Imagination Ltd
|IT Support Specialist / Zonal Coordinator
Nigeria
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Summary
Provided critical IT support and regional coordination, overseeing troubleshooting, network configurations, and digital training while ensuring high availability of essential tools and streamlined zonal operations.
Highlights
Achieved over 30% reduction in system downtime by implementing proactive maintenance and strategic system upgrades.
Provided comprehensive remote IT solutions and device configurations, effectively supporting a geographically distributed team.
Enhanced organizational security posture by developing and delivering internal digital safety trainings, raising cybersecurity awareness.
Work Without Wall Academy
|Community Manager
Remote
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Summary
Led comprehensive community engagement initiatives for a global online learning platform, managing digital touchpoints, onboarding processes, and content curation to foster a connected and informed member base.
Highlights
Boosted member participation by optimizing onboarding processes and implementing effective event feedback loops.
Enhanced user retention through strategic, timely newsletter updates and targeted engagement campaigns.
Successfully managed and scaled an online community, supporting over 500 learners and experts on a global learning platform.
Education
Federal College of Animal Health & Production Technology
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ND
Computer Science
Languages
English
Certificates
IBM Cyber security Analyst
Issued By
Coursera
Conflict Resolution
Issued By
Coursera
Risk Management in Cyber security
Issued By
Coursera
Data Analytics Job Simulation
Issued By
Deloitte, Forage
Florence Academy UK Certifications
Issued By
Florence Academy UK
Skills
IT Support & Cybersecurity
Technical Support (Remote & On-site), IT Infrastructure Setup & Maintenance, Ticketing Systems (Zendesk, Freshdesk), Cyber security Fundamentals, Troubleshooting, Network Configuration, Device Setups, Proactive Maintenance, System Upgrades, Remote IT Solutions, Digital Safety Trainings.
Community & Engagement Management
Community Management & Engagement, Communication Channels Management, Collaboration, Onboarding, Webinar Facilitation, Chat Management, Member Inquiries, Event Organization, Learning Experience Curation, Newsletter Updates, Engagement Campaigns, Conflict Resolution & Problem Solving.
Productivity & Collaboration Tools
Google Workspace, Microsoft 365, Zoom, Slack, Microsoft Office (Excel, Word, PowerPoint), Google Meet, Teams, Trello, File Management, Email Systems, Drive, WordPress (basics).
Administrative & Operations
Administrative Coordination, Data Entry & Documentation, Process Documentation, Zonal Activities Coordination, Team Communications.
Instructional Design
Instructional Content Development.